FAQ

 

Where does the name Supine come from?

Pronounced 'Su•pine', a Latin word to describe 'lying on the back, face or front upward'.

 

How do Turkish towels differ from ordinary towels?

Turkish towels are significantly thinner and lighter than traditional towels. They are highly absorbent, quick drying and do not hold sand.

 

What are your towels made from?

We use 100% premium Turkish cotton farmed in the Aegean region, making our fabric stronger and softer than regular cotton beach towels.

 

How do I care for my towel?

Gently wash your towel in cold water and line dry. Any small imperfections reflect the nature of woven towels, adding to their uniqueness.

 

If a thread comes loose what should I do?

If you pull a thread carefully cut if off, this will not damage the integrity of the towel.

 

What shipping options do you offer?

Australia:

  • Free standard shipping (3-6 Business Days)
  • $5 express shipping (2 Business Days)

International:

  • Standard shipping (prices calculated upon checkout)
  • Express Shipping (prices calculated upon checkout)

 

What payment methods are available?

We accept Mastercard, VISA, American Express, Apple Pay and PayPal.

 

What is your tax policy?

We are not responsible for paying any import or tax duties to overseas customers.

 

What is your returns policy?

We accept product returns and provide you with an exchange or refund in the unlikely occasion the product is faulty or is not of acceptable quality. Please print your order receipt/invoice and include it in the return package.

We do not accept exchanges or refunds for change of mind.

 

Can I use more than one promo code on my order?

Only one promo code can be used per order, this includes free delivery codes.

 

How do I track my order?

Once your order has been dispatched, you will be emailed tracking information.

 

What should I do if there's an issue with my order?

We want to sort out any issues with orders straight away. Please send a message including your order number to: orders@supine.com.au.

 

How do I get in contact with the Supine team?

For general enquirers, please send us a message at our contact page.